Why being customer-centric is vital
by Andy Connell

14th May 2018

The aim of CLCA Call Direct is to help our clients meet the challenge of forming a successful and rewarding experience for customers and staff alike. In such a fast-paced and demanding world, it is becoming increasingly important to have available resources on hand to meet the needs of your business or customers. In this digital age, our resources allow you to maintain your day-to-day business 24-hours a day, 7 days-a-week across the globe.

The services we currently offer can be used as a short-term measure to reach a specific goal or as a cost-effective long-term solution.

To ensure that the team we have assigned is meeting the obligations of your business, we will send you daily key performance indicator (KPI) reports of their activity to give you full visibility into their progress against agreed service levels.

We are well aware that we are often the first point of contact for organisations and are proud to represent you. We are confident in our ability to deliver a world-class service to our clients and can guarantee that choosing CLCA Call Direct will revolutionise your business process.

Our Process

We work closely with our clients and invest the time to understand their business processes, goals and aspirations and from this, we can build relevant requirements. This unique understanding of businesses allows us to tailor a structured account implementation.

Call Direct Process

This simple, yet in-depth dynamic process ensures that although we are providing an external commercial service, we become fully invested in your company’s culture, ethics and mission. This is entirely necessary to be an agile, flexible and capable extension of your company and why CLCA Call Direct allows the customer to work in tandem with us to ensure a positive outcome.


Our Staff

We view success as building a network of professionals that have the same goal to make a difference to your business, product or service. Our quality is heavily dependent on the people we choose to carry out our services and to maintain this high standard and to give our clients peace of mind, we uphold a rigorous application process.

CLCA Call Direct is one of the most reliable global outsourced call centres for tailored multi-channel support for your business. Our staff must complete the following stages during the recruitment process:

Call Direct Recruitment Steps


www.clcacalldirect.com | enquiry@clcacalldirect.com | +44 (0)333 600 5005