19th April 2018
In the past, telesales and telemarketing services were overlooked upon with many companies unaware of the distinct benefits that can be earned from each service. Recently, it has emerged that both services are in fact a viable and effective technique used for B2B or B2C lead generation and converting leads into sales. The only way to bring dramatic results is for both telemarketing and telesales to work strategically as a joint team, ensuring both services are serving the same goal.
This leaves you with a critical decision you need to make – “Should we outsource, or create an in-house telesales and telemarketing team?”
There is no right or wrong on this as it depends on circumstances, such as costs and budgets or short-term and long-term objectives for the campaign. To help you with this decision, below are a few differential benefits of outsourcing in comparison to having your own in-house teams.
Benefits of In-House:
For the above reasons hiring internally can be seen more advantageous. However, before you make the final decision it is equally important to examine the benefits of outsourcing your telesales and telemarketing services to another company, such as CLCA Call Direct.
Benefits of Outsourcing:
CLCA Call Direct ensures that our clients achieve the aforementioned benefits you would get from in-house, alongside the advantages of outsourcing.
– Our clients can still gain full control and autonomy over these services with daily reports on Key Performance Indicators (KPIs) and 24/7 contact available to them.
– You are able to implement changes to your sales script, fine tune it or adjust an aspect of your team’s performance with the assistance of our Agents in supervisory roles.
– We uphold a rigorous application process ensuring that all our call Agents have experience and meet full compliance requirements.
– We promise to work closely with our clients and invest the time to understand their business goals, processes and aspirations. Once we fully understand your requirements, our Agents can work towards building trust with prospective clients and customers.
Get in touch with us today if you think you need your own outsourced telemarketing and telesales team.